Please allow 2-3 business days processing time during this time as we work efficiently and hygienically to fulfil your orders.
Additionally, there may be delays of 2-3 business days in delivery as our courier partners deal with the inevitable disruption to their services. Please keep your courier safe by keeping your distance when they drop off your mail.
We aim to process orders the following business day. Please allow extra processing time after weekends and during holidays such as Christmas.
Once processed the delivery targets for standard shipping methods are:
Please note, these are only targets, so are not guaranteed. This excludes Auckland Evening Home, which is guaranteed.
If you live in an eligible suburb in Auckland, you can upgrade to Evening Home and receive your order on the same day between 6pm and 9pm. Rates for this service is calculated at checkout.
We use Aramex Couriers for New Zealand deliveries, Urgent Couriers for Auckland Evening Home deliveries and DHL for Australia and Rest of World deliveries.
Please note, New Zealand rural deliveries are handed over to NZ Post and Australia rural deliveries are handed over to Australia Post for the rural portion of delivery.
No, we are unfortunately unable to ship to PO Boxes or Private Bags.
Shipping costs can depend on the item you’ve ordered and the country where it’s being delivered. Please see below for the shipping costs for your country.
Please note, to qualify for free shipping, your cart total must over the specified amount after any discount codes have been applied and before any shipping fees are applied.
New Zealand.
Eligible Auckland suburbs.
Australia.
Bangladesh, Cambodia, Cook Islands, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, New Caledonia, Pakistan, Papua New Guinea, Phillipines, Samoa, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Vietnam.
USA, Canada, Mexico.
Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
ZONE NZ |
Order total: $0.00-$99.99 |
Order total: $100.00+ |
| URBAN (NON-RURAL) | $4.00 | FREE |
| RURAL | $8.00 | FREE |
ZONE AUCKLAND EVENING HOME |
Order total: any order amount |
| ELIGIBLE SUBURBS | Calculated at checkout |
ZONE |
$0.00-$49.99 |
$50.00-$99.99 |
$100.00-$199.99 |
$200.00-$299.99 |
$300.00+ |
| ZONE 1 | $25.00 | $10.00 | FREE | FREE | FREE |
| ZONE 2 | $30.00 | $20.00 | $10.00 | FREE | FREE |
| ZONE 3 | $35.00 | $25.00 | $15.00 | $5.00 | FREE |
| ZONE 4 | $40.00 | $30.00 | $20.00 | $10.00 | FREE |
New Zealand.
Order total: $0.00-$99.99: $4.00 (urban/non-rural), $8.00 (rural)
Order total: $100.00+: FREE
Auckland eligible suburbs.
Calculated at checkout
Australia.
Order total: $0.00-$49.99: $25.00
Order total: $50.00-$99.99: $10.00
Order total: $100.00+: FREE
Bangladesh, Cambodia, Cook Islands, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, New Caledonia, Pakistan, Papua New Guinea, Phillipines, Samoa, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Vietnam.
Order total: $0.00-$49.99: $30.00
Order total: $50.00-$99.99: $20.00
Order total: $100.00-$199.99: $10.00
Order total: $200.00+: FREE
USA, Canada, Mexico.
Order total: $0.00-$49.99: $35.00
Order total: $50.00-$99.99: $25.00
Order total: $100.00-$199.99: $15.00
Order total: $200.00-$299.99: $10.00
Order total: $300+: FREE
Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
Order total: $0.00-$49.99: $35.00
Order total: $50.00-$99.99: $25.00
Order total: $100.00-$199.99: $15.00
Order total: $200.00-$299.99: $10.00
$300+: FREE
Yes, you are able to cancel your order prior to shipment. If you wish to cancel your order, please get in touch with us at info@gelous.co with your order number. If you don't have your order number, please provide your shipping address, phone number and full name.
If you cancel your order within one hour of it being placed, we are able to offer a full refund. A refund takes 5-10 business days to be processed.
If you cancel your order prior to it being allocated a tracking number, we are able to offer you store credit. Store credit lasts 1 year from the date of issue. Processing time for store credit is 1 week.
Yes, you are able to return a product for store credit if your product meets the following conditions:
To return your product via post:
To return your product at our store:
Terms and conditions:
We offer replacements for faulty products. Our faulty product warranty lasts 1 year for electronics and 3 months for all other products. If the allotted time has gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange on a faulty product, your item must not be damaged from poor customer care.
If you believe your product is faulty and you would like to receive a replacement, please send us an email at info@gelous.co. Please include:
If your product is damaged due to poor customer care, we reserve the right to reject your replacement request. If your replacement request is rejected, we will contact you via email. If your replacement request is approved, we will ship your replacement item.
Yes, you can! If you would like to order for pick-up, please select this in the 'information' step of the checkout process. We will send you an email when your order is ready. Pick-up orders will be processed first thing the following business day and will be ready and waiting for you when you arrive. If you need your order earlier, please send us an email to info@gelous.co.
Once ready, you can pick-up from Gelous, 34B Constellation Drive, Rosedale, Auckland from 9am - 5pm, Monday - Friday. We are located down a driveway between Z Petrol Station and The Coffee Club.
Please bring your confirmation email when you come to collect your order.
Yes, you can buy all our products in store. We have displays of all our colours and products with Afterpay, EFTPOS and cash facilities.
Our store is located at Gelous, 34B Constellation Drive, Rosedale, Auckland down a driveway between Z Petrol Station and The Coffee Club. We are open from 9am - 5pm, Monday - Friday.
