Shipping

How long will my order take to get to me?

NEW ZEALAND

Our New Zealand courier (Aramex via Courier It) aims for 1-3 business day urban delivery and 2-5 business day rural delivery.

AUSTRALIA / FIJI

Our Australia / Fiji courier (DHL) aims for 1-3 business day delivery.

ADDITIONAL INFORMATION

Please note, we are unfortunately unable to ship to PO Boxes.

Orders are processed mornings on business days. Orders will not be shipped on weekends or public holidays. 

How much does shipping cost? 

NEW ZEALAND

Over $100: Free

Under $100 with Nail Lamp: $5 (non-rural), $10 (rural)

Under $100 without Nail Lamp: $4 (non-rural), $8 (rural)

AUSTRALIA / FIJI

Over $100: Free

Between $50-$100: $10 

Under $50: $25

My delivery is taking a long time to arrive

Please remember that once the packages have left Gelous, all control over delivery times is held with couriers and we do not accept any liability for costs associated with delivery delays.

Keeping track of the package and following up with the courier company regarding delays or redeliveries are in the hands of the customer. Unfortunately we get a lot of orders and do not have the time to check up on the courier companies delivery of each and every package.

If you have a problem with your item arriving, but you can see the tracking details as being active, we recommend you contact Courier It (New Zealand orders) or DHL (Australian orders) with the tracking number you have been sent. They work independently from us, so we can not control their service (even though we would like to)! However if your parcel does not arrive, please flick us an email at info@gelous.co and we will either get this sorted, or offer you a refund / replacement.

Pick Up

Our Auckland customers can pick up from our Mt Wellington Warehouse inside the Symet building at Unit B5, 1066 Great South Road, Mt Wellington, Auckland. Pick up is available between 9am - 5pm, Monday - Friday. This option can be selected in the 'information' step of checkout.