Shipping

How long will my order take to get to me?

NEW ZEALAND

Standard:
Our New Zealand courier (Aramex) aims for 1-3 business day urban delivery and 2-5 business day rural delivery.

Urgent (Auckland Only):
We offer a 90 minute and 3 hr service with Urgent couriers. 

REST OF WORLD

Our global courier (DHL) aims for 1-3 business day delivery.

ADDITIONAL INFORMATION

Please note, we are unfortunately unable to ship to PO Boxes.

Orders are processed mornings on business days. Orders will not be shipped on weekends or public holidays. 

How much does shipping cost? 

NEW ZEALAND STANDARD
Under $100.00 without Nail Lamp
Under $100.00 with Nail Lamp
$100.00+
URBAN $4.00 $5.00 FREE
RURAL $8.00 $10.00 FREE
AUCKLAND URGENT
From $20 - calculated at checkout
ZONE
$0.00-$49.99
$50.00-$99.99
$100.00-$199.99
$200.00-$299.99
$300.00+
ZONE 1  $25.00 $10.00 FREE FREE FREE
ZONE 2 $30.00 $20.00 $10.00 FREE FREE
ZONE 3 $35.00 $25.00 $15.00 $5.00 FREE
ZONE 4 $40.00 $30.00 $20.00 $10.00 FREE
ZONE 1

Australia.

ZONE 2

Bangladesh, Cambodia, Cook Islands, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, New Caledonia, Pakistan, Papua New Guinea, Phillipines, Samoa, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Vietnam.

ZONE 3

USA, Canada, Mexico.

ZONE 4

Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom. 

NEW ZEALAND STANDARD

Under $99.99 without Nail Lamp: $4.00 (urban), $8.00 (rural)

Under $99.99 with Nail Lamp: $5.00 (urban), $10.00 (rural)

$100.00+: FREE

AUCKLAND URGENT

From $20 - calculated at checkout.

ZONE 1

Australia.

$0.00-$49.99: $25.00

$50.00-$99.99: $10.00

$100.00+: FREE

ZONE 2

Bangladesh, Cambodia, Cook Islands, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, New Caledonia, Pakistan, Papua New Guinea, Phillipines, Samoa, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Vietnam.

$0.00-$49.99: $30.00

$50.00-$99.99: $20.00

$100.00-$199.99: $10.00

$200.00+: FREE

ZONE 3

USA, Canada, Mexico.

$0.00-$49.99: $35.00

$50.00-$99.99: $25.00

$100.00-$199.99: $15.00

$200.00-$299.99: $10.00

$300+: FREE

ZONE 4

Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom. 

$0.00-$49.99: $35.00

$50.00-$99.99: $25.00

$100.00-$199.99: $15.00

$200.00-$299.99: $10.00

$300+: FREE

My delivery is taking a long time to arrive

Please remember that once the packages have left Gelous, all control over delivery times is held with couriers and we do not accept any liability for costs associated with delivery delays.

Keeping track of the package and following up with the courier company regarding delays or redeliveries are in the hands of the customer. Unfortunately we get a lot of orders and do not have the time to check up on the courier companies delivery of each and every package.

If you have a problem with your item arriving, but you can see the tracking details as being active, we recommend you contact Aramex (New Zealand orders), or DHL (Australian orders) with the tracking number you have been sent. They work independently from us, so we can not control their service (even though we would like to)! However if your parcel does not arrive, please flick us an email at info@gelous.co and we will either get this sorted, or offer you a refund / replacement.

Pick Up

Our Auckland customers can pick up from our Mt Wellington Warehouse inside the Symet building at Unit B5, 1066 Great South Road, Mt Wellington, Auckland. Pick up is available between 9am - 5pm, Monday - Friday. This option can be selected in the 'information' step of checkout.