No, we are unfortunately unable to ship to PO Boxes or Private Bags.
You are able to cancel your order prior to shipment. If you wish to cancel your order, please get in touch with us at firstname.lastname@example.org with your order number. If you don't have your order number, please provide your shipping address, phone number and full name.
If you cancel your order within one hour of it being placed, we are able to offer a full refund. A refund takes 5-10 business days to be processed.
If you cancel your order prior to it being allocated a tracking number, we are able to offer you store credit. Store credit lasts 1 year from the date of issue. Processing time for store credit is 1 week.
You are able to return a product for store credit if it has been 30 days or less since you received your product and your product is unused and in its original packaging.
We offer replacements for faulty products. Our faulty product warranty lasts 1 year for electronics and 30 days for all other products. If the allotted time has gone by since receiving your purchase, unfortunately we can’t offer you a replacement. We can only replace faulty items for the same product.
To be eligible for an exchange on a faulty product, your item must not be damaged from poor customer care.
If you believe your product is faulty and you would like to receive a replacement, please send us an email at email@example.com. Please include:
If your replacement request is rejected, we will contact you via email. If your replacement request is approved, we will ship your replacement item or prepare for pick-up if this is requested.
We have software in place to ensure every item you ordered arrives with you. On rare occasions a product may go missing in transit or be missed from your order. Our missing product warranty is valid for 30 days after receiving your product. If the allotted time has gone by since receiving your purchase, unfortunately we can’t offer you a replacement. We can only replace missing items for the same product.
If you believe a product is missing from your order, please send us an email at firstname.lastname@example.org. Please include:
We will contact you via email regarding the outcome of your enquiry.