Gift Card

Delivery

How long will my order take to get to me?

We aim to process orders the following business day. Please allow extra processing time after weekends and during holidays such as Christmas.

Once processed:

• Our New Zealand courier (Aramex) aims for 1-3 business day urban delivery and 2-5 business day rural delivery. 
• Our global courier (DHL) aims for 1-5 business day delivery.

Do you ship to PO Boxes or Private Bags? 

No, we are unfortunately unable to ship to PO Boxes or Private Bags.

How much does shipping cost? 

Shipping costs can depend on the item you’ve ordered and the country where it’s being delivered. Please see below for the shipping costs for your country. 

Please note, to qualify for free shipping, your cart total must over the specified amount after any discount codes have been applied and before any shipping fees are applied. 

Ordering & Delivery FAQ's

Returns, Refunds and Exchanges

Can I cancel my order?

Yes, you are able to cancel your order prior to shipment. If you wish to cancel your order, please get in touch with us at info@gelous.co with your order number. If you don't have your order number, please provide your shipping address, phone number and full name. 

Within One Hour

If you cancel your order within one hour of it being placed, we are able to offer a full refund. A refund takes 5-10 business days to be processed.

Before Shipment

If you cancel your order prior to shipment, we are able to offer you store credit. Store credit lasts 1 year from the date of issue. Processing time for store credit is 1 week. 

Can I return a product if I have changed my mind?

Yes, you are able to return a product for store credit if your product meets the following conditions: 

• It has been 30 days or less since you received your product. 
• Your product is unused and in its original packaging. 

To return your product:

• Notify us about your return by emailing info@gelous.co with your order number and product(s) you will be returning. If you don't have your order number, please provide your shipping address, phone number and full name. 
• Mail your product to Gelous, 34B Constellation Drive, Rosedale, Auckland 0632.
• Enclose your name and order number in your return.
• Ensure your product does not arrive damaged, by using appropriate packaging, such as bubble wrap or the eco-wrap your product arrived in.
• Consider using a trackable shipping service or purchasing shipping insurance, or we can’t guarantee that we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your product. Depending on where you live, the time it may take for your product to reach us may vary. 

Once your return is received, inspected and approved, we will issue you store credit for the same value as your returned item at the time of purchase. If your return is not approved due to its condition, we will contact you via email. 

Terms and conditions:

• Store credit lasts 1 year from the date of issue.
• Processing time for store credit is 1 week.
• Sale items or items that used discount codes will be credited at the discounted price. 
• If a partial Pack is returned, we deem the UV/LED Gel Nail Lamp to not be a discounted item and the Gel Nail Polish will be credited at the total Pack amount, minus the UV/LED Gel Nail Lamp ($60), divided by the number of Gel Nail Polishes in the Pack. For example, if the Colour Coat from the Essentials Pack is returned, we would issue store of $11.67.

My product is damaged or faulty - what can I do?

We offer replacements for faulty products. Our faulty product warranty lasts 1 year for electronics and 3 months for all other products. If the allotted time has gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange on a faulty product, your item not be damaged from poor customer care.

If you believe your product is faulty and you would like to get a replacement, please send us an email at info@gelous.co. Please include:

• Images or videos showing the issue with your product. 
• Your original order number.
• Your best postal address, email address and phone number.

If your product is damaged due to poor customer care, we reserve the right to reject your exchange. If your exchange is rejected, we will contact you via email. If your exchange is approved, we will contact you via email to arrange shipping of your exchanged item. 

Returns FAQ's

Pick-Up

Can I place my order online and pick it up?

Yes, you can! If you would like to order for pick-up, please select this in the 'information' step of the checkout process. We will send you an email when your order is ready. Pick-up orders will be processed first thing the following business day and will be ready and waiting for you when you arrive. If you need your order earlier, please send us an email to info@gelous.co.

Once ready, you can pick-up from Gelous, 34B Constellation Drive, Rosedale, Auckland from 9am - 5pm, Monday - Friday. We are located down a driveway between Z Petrol Station and The Coffee Club.

Please bring your confirmation email when you come to collect your order.

Can I buy Gelous products in store?

Yes, you can buy all our products in store. We have displays of all our colours and products with Afterpay, EFTPOS and cash facilities. 

Our store is located at Gelous, 34B Constellation Drive, Rosedale, Auckland down a driveway between Z Petrol Station and The Coffee Club. We are open from 9am - 5pm, Monday - Friday.