Your address is input correctly and with sufficient detail. No liability is held with Gelous if it is not.
Your parcel will be delivered with Authority to Leave unless Signature Required is selected. If there is no safe place to leave your parcel, it will be held at your local depot.
If you have not selected Signature Required, your package is left in a safe place and your package is stolen, Gelous is under no obligation to replace your order.
Taxes & Duties
For international orders (outside of New Zealand & Australia), Import Export Duties are included in the shipping cost, and any Duty Tax is calculated at checkout. This means there are no additional charges on delivery.
If your order cannot be delivered due to issues such as an incorrect address or failed delivery attempts, and it is returned to us, we’ll refund the order amount minus any shipping costs, Duty Tax, and Import Export Duties.
Percentage Off Discount Codes
If you haven't added your Percentage Off Discount Code at checkout, you can email us at info@gelous.co to receive the value of the discount as store credit.
We are unable to offer you store credit after the discount code has expired.
Buy One Get One Free Discount Codes
If you haven't added your Buy One Get One Free Discount Code at checkout, you can email us at info@gelous.co to add this.
Please include the free item you would like if applicable.
We are unable to add Buy One Get One Free Discount Codes after the discount code has expired.
If your order has been shipped and you would still like to receive your free item, you will be charged for the shipping.
Product
To follow storage instructions (viewable on each product page).
