Hi Natalie,
Thanks for your honest review! We're so glad you think it's a great product overall 💕
We're really sorry to hear that one end has fallen off - that's definitely not what we'd expect from this tool and we totally understand how frustrating that must be! The Double-Ended Silicone Tool should definitely stay intact during use, so it sounds like you may have received one with a manufacturing issue.
This isn't the usual experience with this tool, and we'd love to make this right for you. Please reach out to our customer service team at info@gelous.co with some photos and they'll be able to help you out.
We really appreciate you taking the time to let us know about this issue - it helps us ensure other customers get the quality they expect ✨