Hi Hannah,
We’re really sorry to hear this happened - that’s absolutely not the experience we want for you, especially after investing in a full kit 💕
The tip shouldn’t be falling off during first use, so this does sound like a faulty piece. We’d really like the opportunity to make this right. Please email us at info@gelous.co with your order details and we’ll look into this for you as soon as possible.
We’re also sorry to hear you felt unsupported when you called - that’s not the level of service we aim to provide, and we appreciate you letting us know ✨