Ordering & Discounts Frequently Asked Questions

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, as this allows you to check your order history, save your payment details, save your address details, save your wishlist and save your shopping basket. 

It’s quick and easy to create an account. Just click here and follow the instructions on-screen.

Yes. If you do not select rural shipping and your delivery address is rural, your order will not be shipped until the additional rural payment is made.  We take no responsibility for delays associated with waiting for the additional rural payment. You can check if your delivery address is rural here.

If an address is input incorrectly or without appropriate detail, we take no responsibility or liability for the customer not receiving their product. Please include as much detail as possible, including building names, unit numbers, etc.

Please take care to write your address in the correct format. A good rule of thumb is to check how Google writes your address. 

For address changes before shipment contact us at info@gelous.co. For address changes after shipment, contact Aramex (NZ Orders), DHL (Australian Orders).

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your mailbox’s spam or junk folder. If you cannot find it, please get in touch with us at info@gelous.co with your order number. If you don't have your order number, please provide your shipping address, phone number and full name.

Yes, you can! If you would like to order for pick-up, please select this in the 'information' step of the checkout process. We will send you an email when your order is ready. Pick-up orders will be processed first thing the following business day and will be ready and waiting for you when you arrive. If you need your order earlier, please contact us.

Once ready, you can pick-up from Gelous, 34B Constellation Drive, Rosedale, Auckland from 9am-3pm, Monday-Saturday. We are located down a driveway between Z Petrol Station and Town Tonic Cafe. 

Please have your order number handy when you come to collect your order. This will start with #GLS followed by a number. 

Yes, you can buy all our products in store. We have displays of all our colours and products with Afterpay, EFTPOS and cash facilities. 

Our store is located at Gelous, 34B Constellation Drive, Rosedale, Auckland down a driveway between Z Petrol Station and Town Tonic Cafe. We are open from Monday-Friday 9am-5pm and Saturday 9am-3pm.

New Zealand and Australian customers can get free shipping when spending over $100. 

Customers from Bangladesh, Cambodia, Cook Islands, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, New Caledonia, Pakistan, Papua New Guinea, Phillipines, Samoa, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Vietnam can get free shipping when spending over $200.

Customers from USA, Canada, Mexico, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom can get free shipping when spending over $300.

Please note, to qualify for free shipping, your cart total must over the specified amount after any discount codes have been applied and before any shipping fees are applied. 

You can view shipping information including processing times, shipping times and pricing here.

You can view returns information here.

Orders can be altered prior to processing. Please note, If your order has already been assigned a tracking number or been shipped, we are unable to make any changes. Products can be returned for store credit if they meet the guidelines in our Returns Policy. 

Adding or Swapping Products
Additional costs can be paid via any of our standard payment methods. Orders will not be shipped until any additional payments are received.

Removing Products
If you request to remove products from your order within one hour of it being placed, we are able to offer a full refund. A refund takes 5-10 business days to be processed.

How to Add, Remove or Swap Products
You can email us at info@gelous.co to request to add, remove or swap products in your order. 

If an address is input incorrectly or without appropriate detail, we take no responsibility or liability for the customer not receiving their product. If you contact us before your order is processed we will do our best to update this prior to shipment. 

Changes Before Shipment
For address changes prior to shipment email info@gelous.co.

Changes After Shipment
For address changes after shipment contact Aramex (NZ Orders), DHL (Australian Orders).

You can apply your discount code in any of the checkout steps ('information', 'shipping' or 'payment'). Please make sure your discount code has applied before paying for your order, as we are unable to apply discount codes once an order has been placed. 

No, unfortunately we are unable to apply a discount code after an order is confirmed, paid, or processing. Sale discount codes can only be used during the sale period.

No, discount codes cannot be combined. You may use one per order. 

Sale discount codes can be used as many times as you like while the sale is running. Bulk polish discount codes can be used as many times as you like. Other discount codes, such as sign-up discount codes and influencer discount codes can only be used once. 

We always offer bulk polish discounts. Get 10% off when you buy 5+ Gel Nail Polishes using the discount code '5-POLISH'. Get 15% off when you buy 10+ Gel Nail Polishes using the discount code '10-POLISH'. Get 20% off when you buy 15+ Gel Nail Polishes using the discount code '15-POLISH'. 

You can also get 10% off your first order by signing up to our mailing list in the footer of our website, or through the chatbot on the left bottom side of our website. 

Follow us on Facebook, Instagram and subscribe to our mailing list to be notified when we are running special sales! 

Please note, discount codes cannot be used to purchase Gift Cards.