Our online store is currently able to operate during the Covid-19 lockdown in New Zealand.
MBIE’s Covid-19 Response Team have advised us that we are able to continue operating our online business. Our parent company, Symet, is part of the supply chain for essential businesses, but we are also able to supply non-essential customers.
As we are owner-operated, we can run our online business while being self isolated. We are taking lots of extra steps to ensure we are handling your orders as hygienically as possible, including thorough hand washing, wearing gloves and wearing face masks. We’re also making sure our fulfilment space is thoroughly cleaned every day.
Our pick-up option will not be available until the lockdown is lifted, however our couriers are still delivering packages throughout New Zealand. Couriers have taken on extra measures that meet advice given by government and health authorities, such as use of social distancing, gloves, sanitisers and other hygiene precautions. This means your orders will get to you as safely as possible. There may be delays in delivery as our courier partners deal with the inevitable disruption to their services. Please keep your courier safe by keeping your distance when they drop off your mail.
Stay safe out there, kia kaha.